Tourism in the Digital Age: E-booking Perspective
Digitization in the tourism sector beside hospitality information systems application as its integral part has also led to the application of on-line booking systems, which enable the booking of the desired tourist arrangement via the Internet. Consequently, the emergence of the e-booking concept has made it possible reducing administrative and operational costs, since the e-booking system is also used on smartphones with appropriate applicative support. This paper aims to point out the importance of e-booking in the digital age of tourism, especially from monitoring the most common destinations, customer preferences and performing predictive analytics by collecting large amounts of data. In this way, the implementation of big data and cloud computing concept enhances tourism services, since it is possible to analyse destination history and tourist potential of the client via the Internet.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Abrate, G., Fraquelli, G., Viglia, G. (2012), “Dynamic pricing strategies: evidence from European hotels“, International Journal of Hospitality Management, Vol. 31, No. 1, pp. 160-168.
Ali, F., Kwak, K. S., Kim, Y. G. (2016), “Opinion mining based on fuzzy domain ontology and support vector machine: a proposal to automate online review classification“, Applied Soft Computing, Vol. 47, pp. 235-250.
Cheung, C., Law, R. (2007), “Have the perceptions of the successful factors for travel web sites changed over time?“ The case of consumers in Hong Kong“, Journal of Hospitality & Tourism Research, Vol. 33, No. 3, pp. 438-446.
Choi, C., Mattila, A. S. (2017), “The effects of internal and external reference prices on travellers price evaluations”, Journal of Travel Research, Vol. 57, No. 8, pp. 1068-1077.
Dana, J. D., Jr. (1998), “Advance-purchase discounts and price discrimination in competitive Markets”, Journal of Political Economy, Vol. 106, No. 1, pp. 395-422.
Felicen, S. S., Ylagan, A. P. (2016), “Effects of computer reservation system in the operation of travel agencies”, Asia Pacific Journal of Multidisciplinary Research, Vol. 4, No. 4, pp. 23-28.
Guizzardi, A., Ponsa, F. M. E., Ranieri, E. (2019), “Competition patterns, spatial and advance booking effects in the accommodation market online”, Tourism Management, Vol. 71, pp. 476-489.
Haws, K. L., Bearden, W. O. (2006), “Dynamic pricing and consumer fairness perceptions”, Journal of Consumer Research, Vol. 33, No. 3, pp. 304-311.
Jang, Y., Chenb, C., Miaoc, L. (2019), “Last-minute hotel-booking behavior: the impact of time on decision-making”, Journal of Hospitality and Tourism Management, Vol. 38, pp. 49-57.
Jansson, A. (2018), “Rethinking post-tourism in the age of social media”, Annals of Tourism Research, Vol. 69, pp. 101-110.
Jasrotia, S. S., Mishra, H. G., Koul, S. (2019), “Brick or click? Channel choice disruptions in travel industry”, Asia-Pacific Journal of Management Research and Innovation, Vol. 15, No. 1-2, pp. 1-11.
Karakaya, F., Yannopoulos, P. (2011), “Impact of market entrant characteristics on incumbent reactions to market entry”, Journal of Strategic Marketing, Vol. 19. No. 2, pp. 171-185.
Kardaras, D. K., Karakostas, B., Mamakou, X. J. (2013), “Content presentation personalization and media adaptation in tourism web sites using Fuzzy Delphi Method and Fuzzy Cognitive Maps”, Expert Systems with Applications, Vol. 40, No. 6, pp. 2331-2342.
Koide, T., Ishii, H. (2005), “The hotel yield management with two types of room prices, overbooking and cancellations”, International Journal of Production Economics, Vol. 93, pp. 417-428.
Korfiatis, N., Poulos, M. (2013), “Using online consumer reviews as a source for demographic recommendations: A case study using online travel reviews”, Expert Systems with Applications, Vol. 40, No.14, pp. 5507-5515.
Li, L., Peng, M., Jiang, N., Law, R. (2017), “An empirical study on the influence of economy hotel website quality on online booking intentions”, International Journal of Hospitality Management, Vol. 63, pp. 1-10.
Lu, Q. S., Yang, Y., Yuksel, U. (2015), “The impact of a new online channel: an empirical study“, Annals of Tourism Research, Vol. 54, pp. 136-155.
Ozturk, A. B., Nusair, K., Okumus, K. F., Hua, N. (2016), “The role of utilitarian and hedonic values on users’ continued usage intention in a mobile hotel booking environment“, International Journal of Hospitality Management, Vol. 57, pp. 106-115.
Raguseo, E., Neirotti, P., Paolucci, E. (2017), “How small hotels can drive value their way in infomediation: the case of ‘Italian hotels vs. OTAs and TripAdvisor“, Information & Management, Vol. 54, No. 6, pp. 745-756.
Sahut, J.-M., Hikkerova, L., Pupion, P.-C. (2016), “Perceived unfairness of prices resulting from yield management practices in hotels“, Journal of Business Research, Vol. 69, No. 11, pp. 4901-4906.
Saito, T., Takahashi, A., Koide, N., Ichifuji, Y. (2019), “Application of online booking data to hotel revenue management”, International Journal of Information Management“ Vol. 46, pp. 37-53.
Sakulsureeyadej, A. (2011), “How technology is changing global tourism”, Technology in Tourism, Vol. 1.
Schoenherr, S. E. (2004), “The digital revolution”, available at https://web.archive.org/web/20081007132355/http://history.sandiego.edu/gen/recording/digital.html (2 April 2020)
Shuai, J. J., Wu, W. W. (2011), “Evaluating the influence of e-marketing on hotel performance by DEA and grey entropy“, Expert Systems with Applications, Vol. 38, No. 7, pp. 8763-8769.
Sierag, D. D., Koole, G. M., van der Mei, R. D., van der Rest, J. I., Zwart, B. (2015), “Revenue management under customer choice behaviour with cancellations and Overbooking”, European Journal of Operational Research, Vol. 246, No. 1, pp. 170-185.
Su, X. (2007), “Intertemporal pricing with strategic customer behavior“, Management Science, Vol. 53, No. 5, pp. 726-741.
Toh, R. S., DeKay, C. F., Raven, P. (2011), "Travel planning: searching for and booking hotels on the internet“, Cornell Hospitality Quarterly, Vol. 52, No. 4, pp. 388-398.
World Travel & Tourism Council. (2017), “Travel & tourism global economic impact & issues”, available at https://www.stb.gov.sg/content/dam/stb/documents/mediareleases/Global%20Economic%20Impact%20and%20Issues%202017.pdf (20 April 2020)
Wu, J., Law, R. (2018), “Analysing behavioural differences between e- and m-bookers in hotel booking”, International Journal of Hospitality Management, Vol. 83, pp. 247-256.
Xiang, Z., Magnini, V. P., Fesenmaier, D. R. (2015), “Information technology and consumer behavior in travel and tourism: insights from travel planning using the internet“, Journal of Retailing and Consumer Services, Vol. 22, pp. 244-249.
Xu, X., Wang, X., Li, Y., Haghighi, M. (2017), "Business intelligence in online customer textual reviews: understanding consumer perceptions and influential factors“, International Journal of Information Management, Vol. 37, No. 6, pp. 673-683.
Zhang, Z., Liang, S., Li, H., Zhang, Z. (2018), “Booking now or later: do online peer reviews matter?”, International Journal of Hospitality Management, Vol. 77, pp. 147-158.